How are Neon's prices changing in April 2025?
From 1 April 2025, the price of Neon's monthly Standard Plan is increasing to $23.99 per month, and our Annual Plan is increasing to $239.99 per year. There will be no price change to our Basic Plan.
Why are you increasing the Standard and Annual Price?
With content costs rising, this ensures we can deliver you shows you love, such as the upcoming The Last of Us Season 2 and the highly anticipated final season of The Handmaid’s Tale coming in April.
Our goal is always to bring you the very best in entertainment, from top-tier shows like Yellowstone and House of the Dragon to the latest blockbuster movies. Over the past year, we’ve worked hard to add even more value, launching Max on Neon with thousands of hours of fan favourites plus the latest must-watch series like The White Lotus and The Pitt. We’ve also expanded our partnership with the BBC so now Neon subscribers have access to even more premium British drama.
What is your most affordable option?
Our Basic with ads plan is our most affordable option at $12.99 per month. Under this plan you may view video ads and pause ads on Neon content. For more information on ads for Basic users, please visit Ads on Neon.
How do I change my plan?
You can change your Neon plan at any time by following these steps:
- Sign-in to your Neon account. Under Manage Your Subscription select Change Plan
(Please note, you won't be able to see Change Plan if you already have upgraded and downgraded your plan once in the same billing period) - Choose the desired plan, then select Select [Type] Plan. (e.g. "Select Annual Plan").
A plan upgrade takes effect immediately so you can enjoy all of the added features. Since Neon is a prepaid service, on upgrade you will be charged the difference between what you have already paid for your current month and the balance due for your new plan.
A plan downgrade with a lower price takes effect on your next billing date. You can continue to use the features of the higher plan until your next billing date.
For example, you can upgrade from Basic to Standard or from Standard to Annual in the same month. However, if you downgrade your plan, your downgrade will only take effect on your next billing date.
If you wish to cancel your plan, find out how here.
No one notified me about this change!
All Standard Pass customers were informed of the price change via email on 28 February 2025.
How will I be billed after the price change?
You will continue to be billed by Neon (unless you choose to be billed by Spark, please see below).
Your billing date will stay the same. Your primary payment method will remain the same. To cancel or change your billing via Spark, please contact Spark directly. Click here for more information.
What if I’m a Spark customer?
Spark will be in touch via email, or if you would like to discuss your options you can contact Spark here.
I use Neon with a promo code - will that still work after the price change?
If you are on a Neon promo code, you will still be eligible for the discount. The discount will be applied to the new monthly Standard Plan price if the voucher is in use after 1 April 2025.
What if I have forgotten my password?
Same as always, go to the website, click 'Log in' and follow the instructions to reset your password.
Where can I find my account information?
Log in, click on your profile image and select My Account.