On 11 January 2024 we’re introducing ads to Neon Plans. Our Basic with Ads Plan will have both on-pause ads and in-video stream ads. For Neon Standard and Annual plans, they will only have on-pause ads.
What is an 'on-pause' ad and what is an 'in-video stream' ad?
An ‘on-pause’ ad is a still ad image that shows when you pause the video you are watching. Users will see the normal pause screen for a few seconds, and if they remain on pause for more than a few seconds, they will be shown the ad. Users are able to dismiss this ad at any time to return to their normal pause screen. These ads will apply to all Neon Plans. Pause ads will only occur when viewing on a TV and will not be shown when viewing on mobile, web or tablet devices.
An ‘in-video stream’ ad is a video ad that will play before the start of the video and may play during video playback. At launch, you can expect to see a few minutes of ads per hour. Also, there will be no ads in Kids' content. In-video stream ads will only be shown to users on the Basic Plan.
What is happening to the Basic Plan?
On 11 January 2024, the Basic Plan will become the ‘Basic with Ads Plan’. This Basic with Ads Plan will have ads both during video playback and on pause. The Basic with Ads Plan will be upgraded to include being able to stream HD content (previously Basic was limited to SD) and enjoy up to 2 concurrent streams and 5 profiles. Neon customers will have the ability to downgrade their viewing to SD while viewing on Mobile and Web with the ‘Data Saver’ option. This function is not currently available for all our TV apps.
Will all Neon plan types have ads?
Yes, the Basic with Ads plan will have in-video stream ads and pause ads while Standard and Annual plans will only have exit-able pause ads. Kids' content on all plans will not have ads.
Will all Neon content now have ads?
No, for launch – due to licensing restrictions, advertising will only be available on some TV shows & movies and there will be no advertising on Kids' content. Movies that are rented will contain no ads. Additionally, Movies on the Basic with Ads plan won’t be interrupted by video ads once you’ve started watching.
How many in-video stream ads can I expect on the Basic subscription type?
At launch, you can expect to see a few minutes of ads per hour. Also, there will be no ads in Kids' content.
Will I be stuck watching the same ad over and over?
No, we have systems in place to ensure you will only see the same ad a limited number of times.
Can I skip or fast-forward through the ads on Neon?
You can’t skip or fast-forward through video ads on a Neon Basic with Ads plan, but if you subscribe to a Standard or Annual plan you won’t see in-video ads and you will be able to close pause ads at any time.
How do I change my plan?
You can change your Neon plan at any time by following these steps:
- Sign-in to your Neon account.
- Under Manage Your Subscription select Change Plan. (Please note, you won’t be able to see Change Plan if you already have upgraded and downgraded your plan once in the same billing period).
- Choose the desired plan, then select Select [Type] Plan. (e.g. “Select Annual Plan”).
A plan upgrade takes effect immediately so you can enjoy all of the added features. Since Neon is a prepaid service, on upgrade you will be charged the difference between what you have already paid for your current month and the balance due for your new plan.
A plan downgrade with a lower price takes effect on your next billing date. You can continue to use the features of the higher plan until your next billing date.
For example, you can upgrade from Basic to Standard or from Standard to Annual in the same month. However, if you downgrade your plan, your downgrade will only take effect on your next billing date.
If you wish to cancel your plan, find out how here.